Returns & Exchanges
At I Love Ugly, we are committed to ensuring you are completely satisfied with your purchase. If a garment doesn't fit or meet your expectations, you can return it within 30 days of delivery for a refund, exchange, or store credit.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Ensure the items are in their original, unworn condition with all tags attached, and place them securely back in the original packaging if possible.
Ship It Back
Print your generated shipping label and drop the package off at your nearest authorized courier location to be sent back to our warehouse.
Processing & Refund
Once our team receives and inspects your return, we will process your refund to the original payment method or issue your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing